Terms & Conditions

    Terms And Conditions

    Thank you for visiting the Vipbestbuy Site, www.vipbestbuy.com owned and operated by Vipbestbuy. ("Site"). You should not access this Site or use our services until you have carefully read and agreed to these terms and conditions of use.

    These Terms and Conditions apply to all transactions though Vipbestbuy. Please read them carefully before purchase. All statements, guarantees or warranties in our Terms of Trading are in addition to and do not affect your Statutory Rights.

    Vipbestbuy may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the Terms and Conditions each time you place an order, to make certain you are familiar with the most recent changes.

    To contact our customer sales, support and technical team, please whatsapp +852 66449945, or email us at vipbestbuy@hotmail.com

    Opening times for 24 hours online service 


    Limitation of Liability

    Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Vipbestbuy.

    By agreeing to these Terms and Conditions, you agree that vipbestbuy shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the internet not under Vipbestbuy 's direct control including, without limitation, damage for loss of business, loss of sales, non-payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where vipbestbuy has been advised of the possibility of such loss or damage).


    Missing Items

    Customers are expected to report any missing items from their order promptly after delivery. This also has to be verified by Vipbestbuy.

    Customers must inform us within 3 days if you have not received your delivery. Our customer service team will need to investigate any missing deliveries with the relevant courier, and whilst we will endeavour to complete this as quickly as possible, this may cause a delay to your order.

    Customer must advise us of any items missing from their order within 3 days of receipt, so that Vipbestbuy may investigate and cross-check against our internal stock and despatch records.



    We supply to worldwide, and only to the billing address of the customer, however, with some credit/debit card issuers, it may be possible to contact the issuing bank to add a secondary address.

    All prices are displayed in USD. Any additional delivery charges are clearly displayed before an order is submitted. Tax is not include for all selling price.

    All brand names are trademarks of their respective companies.

    Product images featured on the site are for guidance only and are not always an exact match of a product. Availability of a product cannot be guaranteed.

    We operate 7 days a week and once orders received when payment cleared within 3 business days will be ship out. Before placing an order, the customer will be requested to accept/decline our terms and conditions. Orders will only be processed if acceptance is indicated and therefore the customer is deemed to have accepted these terms and will abide by them.

    The placing of an order represents an offer to purchase the products indicated by the customer and is not binding on us until the order is accepted and despatched by us. If a product shown on the website is unavailable, incorrectly priced or incorrectly described, we shall not be obliged to sell you the product.

    An acknowledgement of your order will be sent to you via email when you place you purchase online, but acceptance of your offer to buy the Goods will not take place until payment is taken. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

    Customers have the chance to change and amend any part of their order until they press the 'submit order' button. We will send you an email confirming your order. Should you need to adjust any part of this order, please contact our sales support team by email to vipbestbuy@hotmail.com , or whatsapp +852 66449945 Vipbestbuy suggest that you save a copy to your hard drive for future records.

    Payment for goods must be received before an order is despatched. Please allow seven days for cheques to clear before goods are sent. We do not recommend sending cash as a method of payment and cannot be held responsible for any loss during transit.



    In the unlikely event that an incorrect price is shown on our website, Vipbestbuy reserve the right to abstain from the order at that price. You will of course be notified, at which point you will be informed of the correct price, and be given the choice to proceed with the order. Vipbestbuy make every effort to get the original details correct, but take into consideration different situations. No contract exists between the customer and Vipbestbuy for the sale of any goods or services until we have received and accepted your order and we have received payment in full (in cleared funds). 

    The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible and refund total amount immediately. 

    Every effort will be made to deliver the goods as soon as possible after your order has been accepted. This would be within 30 days. Further delays or longer initial lead times would be communicated either at the time of placing the order or by a secondary communication.

    Most goods supplied by Vipbestbuy come with a one year Shop Warranty , not include any free shipping cost for return repair , some item got 1 year manufacturer’s warranty for worldwide warranty; in some cases it is longer. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, and negligence by you or any third party, use otherwise than as recommended by Vipbestbuy, failure to follow the Vipbestbuy’ instructions, or any alteration or repair carried out without VipBestbuy’ approval.



    Orders despatched by our carriers will require a signature upon receipt. Orders are sent via Courier or UPS / USPS / DHL / Fedex / Post Office.

    We cannot be held responsible for delays caused by the courier. For all Internet orders, an e-mail is sent to advise a date of despatch. This also serves as an acceptance of your order and notes your right to cancel your order. We cannot follow up non-delivery of orders until at least two days have lapsed from the date this e-mail is sent.

    When placing an order by credit/debit card goods will only be despatched to the cardholder at the address where the credit/debit card is registered. With some credit/debit card issuers, it can be possible to phone the issuing bank to add a secondary address.


    Cancellation Rights

    Distance buying regulations provide a cooling off period (not a try before you buy period) and a right to cancel your order should you decide not to complete the transaction. The cooling off period begins the day after your goods are received and ends 14 working days later. The regulations require the customer to contact us in writing to notify us of the intent to cancel/return the goods. We cannot accept returns/cancellations if we have not been notified in writing before this period has lapsed. Email is an acceptable way to notify us and we will confirm that we have received such communication. If an order is cancelled within this cooling off period we would expect the goods to be returned to us before we process any refund. We do not refund carriage costs. We also expect goods to be returned in pristine condition with the original packaging and contents and must not be used in a way that constitutes acceptance by the customer.

    If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Vipbestbuy at your own cost. The goods must be returned to the address as we provide and you must take reasonable care to ensure the goods are not damaged in the meantime or in transit.



    No liability for any claim for damage or non-functionality shall be accepted unless Vipbestbuy are notified in writing by the purchaser within 3 days of your delivery. This period may be extended at the sole discretion of Vipbestbuy where the manufacturers' replacement exceeds this deadline.

    No liability for any claim for missing items such as manuals, etc. shall be accepted unless Vipbestbuy are notified in writing by the purchaser promptly after delivery.

    No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the particulars given on the delivery note, unless Vipbestbuy  are notified in writing by the purchaser promptly after delivery and the onus is on the purchaser to prove any shortage.

    In the case of manufacturers who operate direct product support and return procedures, the purchaser is strongly urged to process their claim directly through the manufacturer as this can considerably expedite their claim.


    Returned Goods

    Vipbestbuy will not accept goods for credit or rectification unless Vipbestbuy  have been notified beforehand by email or Whatsapp and the goods are received by Vipbestbuy  in stock condition with original packaging. Vipbestbuy  retain the right at our sole discretion whether to accept the return of the goods, or whether to rectify the goods or whether to issue a credit note in respect thereof. Stock condition would be described as the product being in pristine condition with all software seals intact, supplied with all the original accessories and packing and not registered for warranty with the manufacturer.

    The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to Vipbestbuy for service or credit. Goods shall be at the risk of the purchaser until actual receipt of the goods by Vipbestbuy. The onus of proof of safe delivery shall rest with the purchaser.

    All items returned to Vipbestbuy by pre-arrangement and found to contain no fault will need to be verified as stock condition by Vipbestbuy.

    Credits and refunds will be processed within 30 days.

    If the goods are found to be faulty or not as described then we will refund your shipping costs up to the value of USD15.00 by prior arrangement with Vipbestbuy


    Faulty Goods

    If your product develops a fault within 30 days of delivery, then please contact our customer service team via the details below. The item will need to be returned to one of our stores with its original packaging, all accessories and proof of purchase. We reserve the right to inspect the item to verify the fault. We will either exchange it for the same make and model, or arrange a refund. This excludes items where faults have been caused by customer neglect, misuse, accidental damage or fair wear and tear.

    If the fault has occurred once you receive the item with 3 days. Alternatively we will seek to agree a price reduction with you if you wish to keep the product.

    After this, unless you can demonstrate that the fault was present at the time of original delivery and this has failed to resolve the fault, our liability will be limited to providing you with reasonable support to make a claim under the manufacturer’s warranty , where applicable. or our 1 year shop warranty, warranty is not include any shipping cost for return or resend shipping cost, free handling but not include parts change for repair , if parts change , we will send you quotation for the parts only, no other fees or handling needs , where applicable.

    In all cases we reserve the right to inspect the product and verify the fault and, if no fault is found, return the product to you.

    Where a product is not covered by a warranty and/or proof of purchase cannot be provided we will instead provide you with a repair estimate. More information on our camera repairs service.

    **All battery / Flash / Charge is not include any warranty from any manufacturer or shop warranty**


    How to return goods to Vipbestbuy

    Before sending anything to us, you must contact one of our sales advisors on whatsapp +852 66449945 or vipbestbuy@hotmail.com

    We will record the details of your return and issue you with a return number that can be used to track your return.

    Send back your item, ensuring that it is well packed and that your return reference number is clearly displayed on the outside of the box.

    we will provide you a return shipping address, please do not return item without contact us , due to return address is other return department who receive the returns


    Consequential Loss

    Vipbestbuy is excluded from any liability to the purchaser for; losses that were not foreseeable to both parties when the contract was formed; losses that were not caused by any breach on the part of the supplier; business losses, and/or losses to non-consumers.



    If any part of these terms and condition shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in Hong Kong and shall in all respects be governed by Hong Kong Law.


    Online Purchasers

    The purchaser is responsible for deciding on the suitability of the goods offered for any particular use and for the consequences arising from modification of the goods.

    Goods are subject to availability; Vipbestbuy will not be responsible for compensating the purchaser for any other losses, which may be suffered if we cannot supply the goods.

    Any dates specified for the delivery of the goods are approximate only and Vipbestbuy shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods where the delay has been caused by factors beyond the control of Vipbestbuy.



    Vipbestbuy shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. Vipbestbuy will only be liable for consequential losses within the contemplation of the parties.

    Certain links in this site (typically a banner advert or icon) will lead to sites, which are not under the control of Vipbestbuy. When you activate any of these you will leave the Vipbestbuy site and Vipbestbuy has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of Vipbestbuy.


    Complaint handling procedure

    In the unlikely event that you have a reason to make a complaint regarding our service or any of the goods and services supplied to you from our site, please contact us by:

    email vipbestbuy@hotmail.com

    Whatsapp: +852 66449945 

    All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible.


    Matters beyond our Reasonable Control

    vipbestbuy shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.


    Vipbestbuy Privacy Policy

    Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 2000, solely by Vipbestbuy. Vipbestbuy does not disclose any customer information to any third parties. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage. These statistics will not include any information that can be used to identify any individual. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any concerns regarding the privacy of this site please e-mail vipbestbuy@hotmail.com

    We may contact you in future regarding special offers, news items, etc. If you do not wish to be contacted please click on the unsubscribe link contained in every email message we send.



     As a visitor to the Vipbestbuy site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without Vipbestbuy' prior written consent is strictly prohibited.

    There are certain risks in using any information, software, or products found on the internet; Vipbestbuy cautions you to make certain that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the internet.

    Visitors to this website assume all responsibility and risk for the use of this website. Information published on this website is provided without charge as a convenience to visitors, to be used for informational purposes only. NOTHING IN THIS WEB SITE CONSTITUTES A RECOMMENDATION OR ENDORSEMENT OF ANY ITEM, PRODUCT OR BRAND


    Site Security

    The entire Vipbestbuy site is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the bottom of you browsers screen you will be taken to this sites security certificate. If you have any concerns regarding the security of this site please e-mail vipbestbuy@hotmail.com


    Used Equipment and Part Exchange

    By offering used item to us, you confirm and warrant that:

    (i) You have full legal title to the items offered or are lawfully authorised to dispose of the products

    (ii) The products are not subject to any outstanding finance from a hire purchase agreement or otherwise

    (iii) The products were purchased inside Hong Kong. You also acknowledge that we reserve the right to require documentary evidence confirming this to be the case.

    (iv) Unless agreed to the contrary with us expressly in writing, Tax is not chargeable in respect of the purchase of the second hand products; and (v) you are over the age of 16 or, if not, that you have obtained consent from your parent or guardian to sell the products. You indemnify us from any claims that may arise if you send items to us in breach of this warranty.

    You acknowledge that in the event that we become aware that any products sent to us are registered or reported as lost or stolen, we may contact the appropriate authorities.

    We aim to provide a quotation within two business days of a receiving a request. Quotations will be given in good faith based on the information you provide but are non-binding until we have received the products and inspected / tested them.

    Once you have accepted a quotation from us, you will send the items to us at your cost. You are responsible for packaging and labelling the products appropriately and acknowledge that we will not be liable for loss or damage to products that are not, in our reasonable opinion, packaged appropriately. You should remove any memory card or other data storage device from the products before sending them to us and acknowledge that we will not be responsible for the loss of any such devices or data or images held on them.

    We reserve the right to amend or cancel any quotation or to offer a revised quotation following inspection of the products. If we offer a revised quotation by phone or email, you will have the right to accept or reject the revised quotation. Such quotations will be open for acceptance for a maximum period of seven days. We will require acceptance of a revised quotation to be in writing, by email.

    In the event that we decline the products following inspection or you do not accept a revised quotation, then we will return the products to you by courier at our expense.

    Once we have: (i) inspected the products and confirmed our original quote; or (ii) received written acceptance from you of any revised quote that we may have provided, we will process a payment to you via Paypal and inform you of final acceptance of the transaction by email. Upon crediting your account and providing this confirmation, ownership of the products will pass immediately and irrevocably to us Where goods are offered in part exchange, you should ensure that the item you intend to purchase matches or exceeds the value of your part exchange item, as we’re unable to credit you for any difference.


    Online vouchers

    Gіft Vоuсhеrѕ саnnоt bе uѕеd tо рау fоr furthеr gіft vоuсhеrѕ.

    Gіft Vоuсhеrѕ hаvе nо саѕh rеdеmрtіоn vаluе.

    Сhаngе іѕ nоt gіvеn оn рurсhаѕеѕ whісh соѕt lеѕѕ thаn thе vаluе оf thе Gіft Vоuсhеr рrеѕеntеd, hоwеvеr, аnу vаluе rеmаіnіng оn thе vоuсhеr саn bе uѕеd tоwаrdѕ futurе рауmеntѕ wіth Vipbestbuy uр tо thе ехріrу dаtе.

    Іf thе оrdеr ехсееdѕ thе аmоunt оf thе Gіft Vоuсhеr, thе bаlаnсе muѕt bе раіd bу ѕuіtаblе mеаnѕ і.е. сrеdіt/dеbіt саrd, сrеdіt nоtе.

    Gіft Vоuсhеrѕ аnd unuѕеd роrtіоnѕ оf thе Gіft Vоuсhеr wіll ехріrе оn thе ѕtаmреd dаtе оn thе gіft vоuсhеr (12 mоnthѕ frоm dаtе оf рurсhаѕе) whеrе реrmіѕѕіblе undеr аррlісаblе lаw.

    Only one gift voucher can be redeemed per order.

    Vipbestbuy іѕ nоt rеѕроnѕіblе іf а gіft vоuсhеr іѕ lоѕt, ѕtоlеn, dеѕtrоуеd оr uѕеd wіthоut the purchaser’s реrmіѕѕіоn.