Before sending anything to us, you must contact one of our sales advisors on whatsapp +852 66449945 or vipbestbuy@hotmail.com We will record the details of your return and issue you with a return number that can be used to track your return. Send back your item, ensuring that it is well packed and that your return reference number is clearly displayed on the outside of the box. we will provide you a return shipping address, please do not return item without contact us , due to return address is other return department who receive the returns
If your product develops a fault within 30 days of delivery, then please contact our customer service team via the details below. The item will need to be returned to one of our stores with its original packaging, all accessories and proof of purchase. We reserve the right to inspect the item to verify the fault. We will either exchange it for the same make and model, or arrange a refund. This excludes items where faults have been caused by customer neglect, misuse, accidental damage or fair wear and tear. If the fault has occurred once you receive the item with 3 days. Alternatively we will seek to agree a price reduction with you if you wish to keep the product. After this, unless you can demonstrate that the fault was present at the time of original delivery and this has failed to resolve the fault, our liability will be limited to providing you with reasonable support to make a claim under the manufacturer’s warranty , where applicable. or our 1 year shop warranty, warranty is not include any shipping cost for return or resend shipping cost, free handling but not include parts change for repair , if parts change , we will send you quotation for the parts only, no other fees or handling needs , where applicable. In all cases we reserve the right to inspect the product and verify the fault and, if no fault is found, return the product to you. Where a product is not covered by a warranty and/or proof of purchase cannot be provided we will instead provide you with a repair estimate. More information on our camera repairs service. **All battery / Flash / Charge is not include any warranty from any manufacturer or shop warranty**
Product After 7 days Of Delivery Return Can not accepted.
Vipbestbuy will not accept goods for credit or rectification unless Vipbestbuy have been notified beforehand by email or Whatsapp and the goods are received by Vipbestbuy in stock condition with original packaging. Vipbestbuy retain the right at our sole discretion whether to accept the return of the goods, or whether to rectify the goods or whether to issue a credit note in respect thereof. Stock condition would be described as the product being in pristine condition with all software seals intact, supplied with all the original accessories and packing and not registered for warranty with the manufacturer. The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to Vipbestbuy for service or credit. Goods shall be at the risk of the purchaser until actual receipt of the goods by Vipbestbuy. The onus of proof of safe delivery shall rest with the purchaser. All items returned to Vipbestbuy by pre-arrangement and found to contain no fault will need to be verified as stock condition by Vipbestbuy. Credits and refunds will be processed within 30 days. If the goods are found to be faulty or not as described then we will refund your shipping costs up to the value of USD15.00 by prior arrangement with Vipbestbuy
